Wheatland Electric Maintains Top-Tier Member Satisfaction for Fourth Consecutive Year

SCOTT CITY – Wheatland Electric Cooperative, Inc. (WEC) members have once again ranked the cooperative among the highest-rated utilities in the nation, awarding WEC an American Customer Satisfaction Index (ACSI®) score of 92 in 2026.

Both paper and online survey responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. 

This year, WEC has earned an ACSI® score of 92 out of 100, matching its highest score to date and marking the fourth consecutive year the cooperative has achieved a score of 90 or higher. This score ranks WEC in the top 3% of electric co-ops surveyed nationwide, according to Touchstone Energy, a network of nearly 900 electric cooperatives nationwide. 

Bruce W. Mueller, CEO/general manager, said receiving one of the highest satisfaction scores in the nation for four straight years speaks to the strength of the relationship between WEC and its members. 

"As a cooperative, we're accountable to the people we serve, and maintaining this level of satisfaction year after year shows that our members recognize the value of that commitment. We're grateful for their trust and will continue working every day to earn it," Mueller added.

Nearly 450 member responses were submitted to ACSI®, including approximately 350 paper surveys and 100 online responses. Respondents could remain anonymous, if desired. 

WEC’s score is higher than all 2026 investor-owned utility scores and municipal utility scores. It places WEC 20 points higher than the average investor-owned utility score of 72, as well as 18 points higher than the municipal utilities score of 74, per the industry ratings in the 2026 ACSI® Energy Utilities Study. It is also 15 points higher than the cooperative industry average of 77. For more information, please visit www.theacsi.org.