On Thursday, September 5th, Wheatland Electric experienced an issue with our recurring credit/debit card software process. In the processing of credit/debit card payments, the file received an error and was cancelled and processed again to try and alleviate any more issues occurring. Due to this issue, some Wheatland member’s accounts did not post a payment for the 9/5/19 bill due date. In addition, due to this software processing error members may have noticed a duplicate credit/debit payment, but our software provider immediately issued a credit for the duplication the same day.
We apologize for any inconvenience this may have caused and we want to reassure you that we have not had any prior issues with the recurring debit/credit cards process in the past and our software provider has assured us they are working to ensure we do not have an issue in the future.
If you have any additional questions regarding your debit/credit card payment, please contact your local Wheatland Electric office.