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Members Give Wheatland High Marks for "Reliable Service"

Overall Satisfaction Way Above That of Other Utilities

Wheatland Electric members gave Wheatland a terrific vote of confidence in the second quarter of 2014, awarding a score of 90 points out of 100 for “providing reliable service.” Last year, Wheatland surveyed roughly 250 members each quarter to try to get a feel for what it’s doing well and where improvements are needed.

Another highlight from the second quarter: those surveyed gave Wheatland 90 points for “restoring electric service when power goes out.” In the comments section, one respondent wrote, “They are the greatest in the world.  They came out at 3 in the morning just to fix a problem.”  Members who lose power simply need to call their local office to report the outage.    

Members gave Wheatland 89 points for “having competent and knowledgeable employees.” Wheatland has made easy access to those employees a cornerstone of its service philosophy.  “A lot of people in Great Bend are pleased that they reopened the local office…Now you can go in and talk to them,” wrote one member in the comments section. 

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